Collaboration Across the Value Chain—The Key to Scale

Telecom doesn’t happen in silos. Every deployment involves a tangled web of stakeholders: tower owners, carriers, vendors, A&E firms, and landlords. And the hard truth is this — when collaboration breaks down, deployments grind to a halt. 

At the Connect(X) 2025 Spotlight Panel, hosted by the Wireless Infrastructure Association, the message was clear: scaling telecom infrastructure in today’s environment requires more than automation alone. It requires smarter collaboration across the value chain. 

Why Collaboration Matters 

D.J. Grosso, VP of Administration and Systems at Harmoni Towers, explained the challenge bluntly: 

“When you’ve got 15 vendors, carriers, and landlords all touching the same site package, the risk of errors multiplies. If one party makes a mistake, the entire project slips.” 

That’s not just an operational headache — it’s lost revenue. A delayed permit or incorrect structural report can stall leasing and cost millions in opportunity. 

Sean Shahini, CEO of Inorsa, underscored the stakes: 

“Customer obsession is our core value. More than anything, we focus on making our customers successful—helping them leapfrog ahead of others. That means enabling collaboration across every team that touches a site.” 

How AI Unlocks Collaboration 

Manual workflows don’t just slow projects — they create silos. Different teams interpret documents differently, version control breaks down, and validation becomes a moving target. 

That’s where automation reshapes the equation. With Inorsa, the first AI-enabled service platform for infrastructure assets, every stakeholder works from the same source of truth. Documents are ingested once, validated against customer rules, and shared across teams instantly. 

Sean explained the impact during the panel: 

“There was a time when outsourcing work to 60 or 70% overseas firms was the only way to keep up. But it’s slow, it’s risky, and it creates silos. With applied AI, you get speed, security, and collaboration without the compromise.” 

The result? Carriers, towercos, and vendors no longer wait on each other. They move in sync. 

Real-World Examples 

Collaboration powered by AI is already producing tangible results: 

• Site packages validated once, shared many times — reducing rework and errors downstream. 
• Lease abstraction accelerated — carriers and landlords operate from the same validated terms. 
• Drawing generation aligned — engineers, vendors, and project managers build from a consistent, accurate base. 

As Inorsa CTO Zain Admani explained in a separate conversation: 

“AI isn’t all-or-nothing. The mindset shift is incremental—one workflow at a time. You get a win early, and that buys you the runway to transform the bigger picture.” 

Those incremental wins compound when multiple stakeholders are connected to the same system. What once created bottlenecks now accelerates scale. 

From Conflict to Coordination 

Telecom has historically been plagued by finger-pointing: landlords blaming carriers, carriers blaming vendors, vendors blaming A&E firms. AI doesn’t eliminate human friction, but it does remove the data gaps that fuel it. 

Sean summarized it simply: 

“Nobody went to school to check RFDS tables all day. Our role is to make customers the best in class, so they can scale faster and use their teams to build a bigger business.” 

By automating repetitive validation and creating a single source of truth, Inorsa shifts collaboration from conflict to coordination. Teams spend less time arguing over documents and more time driving deployment forward. 

Why Now 

The urgency is growing. Spectrum expansion, new compliance rules, and an industry-wide push for faster 5G rollout are putting strain on every part of the value chain. And with FCC AI policy updates shaping oversight, collaboration isn’t just a nice-to-have — it’s a requirement. 

Early adopters are already proving the point. As D.J. Grosso put it: 

“There are three ways to win in this business—be first, be smarter, or cheat. We don’t cheat, and everyone has smart people. That leaves being first.” 

Collaboration powered by automation is how you get there first.  

The Takeaway 

Scaling telecom isn’t about working harder — it’s about working together, faster. The first AI-enabled service platform for infrastructure assets is making that possible by collapsing silos, creating a single source of truth, and enabling collaboration across the entire value chain. 

The boldest future isn’t built alone. It’s built together — powered by Inorsa. 

👉 Ready to see how? Get a demo today. 

👉 Or watch the full Connect(X) panel recording for the complete discussion.